At Wardrobe Whize, we are committed to ensuring that our customers love their plush rugs and home decor as much as we do. Your satisfaction is our top priority, which is why we offer a simple and straightforward return process to make sure you feel confident shopping with us. Below, you’ll find all the details you need to understand our returns policy.

Eligibility for Returns

We want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, you can request a return within 30 days of receiving your product. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. This ensures that the product can be resold and meets the same high standards of quality for all our customers.

Non-Returnable Items

Certain items, due to their nature, cannot be returned. These include:

• Final sale items or clearance products
• Gift cards
• Personalized or custom-made products

Please note that any items that show signs of use, wear, or damage will not be eligible for a return. For hygienic reasons, certain items that are opened or used may not qualify for a refund unless the product is defective.

Return Process

To initiate a return, please reach out to our customer service team at [email protected] with your order number and details of the product you wish to return. Once we confirm your eligibility, we will provide you with instructions on how to proceed with your return, including where to send the item back.

You will be responsible for covering the return shipping costs unless the product arrived damaged or defective. We recommend using a trackable shipping service to ensure the product reaches us safely, as we are not responsible for items lost during return shipping.

Damaged or Defective Products

We take great care in ensuring that our products are of the highest quality, but in the rare instance that you receive a damaged or defective item, we’re here to make it right. If your product arrives damaged, please contact us immediately at [email protected] with photos of the damage and a brief description of the issue. Once confirmed, we will offer a replacement or a full refund, and we will cover the return shipping costs.

Refunds

Once your return is received and inspected, we will send you an email notification to let you know whether your refund has been approved. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that the processing time may vary depending on your bank or credit card provider.

Shipping fees paid at the time of purchase are non-refundable unless the product you received was incorrect, damaged, or defective.

Exchanges

If you wish to exchange an item for a different color, size, or style, we recommend returning your original purchase and placing a new order for the desired item. This ensures that you receive the product you want as quickly as possible, and it streamlines the process for both you and our team.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check with your bank or credit card provider as processing times can vary. If you’ve done this and still haven’t received your refund, please contact us at [email protected], and we’ll be happy to assist you further.

Return Shipping

Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In cases where the return is the result of a Wardrobe Whize error, we will provide a prepaid return label to cover the shipping costs.

We also recommend using a trackable shipping service and purchasing shipping insurance to protect your return shipment. Unfortunately, we cannot guarantee that we will receive your returned item and are not responsible for lost returns.

Gifts

If you received a product as a gift and it was shipped directly to you, you can return the item for store credit. Once the return is processed, we will issue a gift card via email for the value of your return. If the gift was not marked as a gift at the time of purchase, the refund will be credited to the original purchaser.

Final Thoughts

We want every experience with Wardrobe Whize to be positive, from the moment you place your order to the day you enjoy your new home decor. If you have any questions or concerns about our returns process, please don’t hesitate to contact us at [email protected]. We’re here to help and ensure that your shopping experience with us is seamless and enjoyable.

Thank you for choosing Wardrobe Whize, where style meets comfort!