At Wardrobe Whize, we strive to provide our customers with a seamless and secure shopping experience as you explore our stylish, plush rugs. To ensure that every transaction is handled smoothly, we have outlined our Payment Policy below. This policy ensures clarity, transparency, and flexibility when you make purchases with us.

1. Accepted Payment Methods

We offer a range of payment options to suit your preferences, making it convenient for you to shop for the perfect rug for your home. We accept the following forms of payment:

• Credit and Debit Cards: We accept major credit cards including Visa, MasterCard, American Express, and Discover. All transactions are processed securely to protect your payment information.
• PayPal: If you prefer to use PayPal, we’ve got you covered. It’s a fast and secure option for completing your purchase.
• Mobile Wallets: Some customers prefer the convenience of mobile wallets. We accept payments via services such as Apple Pay and Google Pay.
• Other Methods: Depending on your location, we may offer additional local payment methods to make your experience even easier.

No matter which payment method you choose, we ensure that your transaction is secure through the use of industry-standard encryption and data protection practices.

2. Payment Security

We take the security of your payment details seriously. All transactions on our site are processed using secure socket layer (SSL) encryption, ensuring that your personal and financial information is fully protected. Additionally, our payment gateway is PCI-DSS (Payment Card Industry Data Security Standard) compliant, which is a globally accepted security standard designed to safeguard credit and debit card transactions against fraud and data breaches.

Rest assured that your payment data is never stored on our website. Our secure payment processors handle the transaction directly, and any sensitive information you provide is used solely for the purpose of completing the purchase.

3. Currency and Pricing

All prices displayed on Wardrobe Whize are listed in US Dollars (USD). Depending on your location, your payment method may convert the amount to your local currency. Please note that any currency conversion rates are determined by your payment provider and may include additional fees or charges. We recommend that you check with your bank or card issuer for details regarding conversion rates and fees if you are making an international purchase.

Prices for our products are subject to change without prior notice. While we strive to ensure that all pricing information is accurate, in the rare event of a pricing error, we reserve the right to cancel or refuse orders placed with incorrect pricing. In such cases, we will notify you promptly and provide the option to proceed with the order at the correct price or cancel it.

4. Payment Timing

When placing an order with Wardrobe Whize, your payment will be charged at the time of purchase. This ensures that the item(s) you select are reserved and prepared for shipment. If you encounter any issues with payment processing, please reach out to our support team at [email protected], and we will assist you in resolving the matter swiftly.

Please be aware that your financial institution may temporarily hold funds when an order is placed, even if the transaction is pending or incomplete. These holds are usually reversed by your bank or credit card issuer after a short period, depending on their policies.

5. Sales Tax

For customers located in certain regions, applicable sales tax may be added to your order total at checkout in compliance with local regulations. Sales tax rates vary based on your shipping address, and any tax applied will be clearly displayed before you confirm your purchase. Customers outside of the United States may be responsible for additional duties, taxes, or fees imposed by their country’s customs authorities.

Wardrobe Whize is not responsible for any additional charges related to import taxes, duties, or fees that may apply for international shipments. We recommend checking with your local customs office for more information on potential import costs.

6. Failed or Declined Payments

If your payment is declined, it could be due to various reasons, including insufficient funds, a billing address mismatch, or issues with the payment provider. In the event of a failed transaction, we recommend the following:

• Ensure that all payment details, including card number, expiration date, and security code, are entered correctly.
• Confirm that your billing information matches the information on file with your card issuer or PayPal account.
• Contact your bank or payment provider to ensure there are no blocks or restrictions on the transaction.

If the issue persists, please reach out to us at [email protected], and we will be happy to assist in troubleshooting the problem.

7. Refunds and Credits

Should you need to return a product in accordance with our Returns Policy, any refund due will be processed through the original payment method used for the purchase. Refunds may take up to 7-10 business days to reflect on your statement, depending on your financial institution. In cases where a refund cannot be processed to the original method, we may issue store credit instead, which can be used toward future purchases on Wardrobe Whize.

Please note that shipping fees are generally non-refundable, unless the return is due to an error on our part or a defective item.

8. Order Verification and Fraud Prevention

To protect both our customers and ourselves from fraudulent activities, we may require additional verification for certain orders. If an order is flagged for any reason, our team will reach out to confirm details such as billing information or identification. While we strive to make this process quick and simple, please note that it may delay the shipment of your order.

We appreciate your understanding and cooperation as we work to ensure a safe shopping environment for all our customers.

9. Contact Us

If you have any questions about our Payment Policy or need assistance with a specific payment issue, please don’t hesitate to reach out to our support team at [email protected]. We’re here to help and ensure your shopping experience is as smooth and enjoyable as possible.